Returns & Exchanges

Should you wish to cancel or return your order (or a part of it), you may only do so in accordance with our "returning" policy as specified in paragraph 6 of our Terms & Conditions.

Cancel

If your order has not been shipped, please let us know as soon as possible by replying to your order confirmation. Also please indicate why you want to cancel your order.

You will get your money back via MultisafePay, PayPal or via bank transfer. This depends on the payment method you chose during ordering.

Return

You may return your order (or any part of it) for any reason whatsoever within 14 working days of receipt of your order. Please let us know as soon as possible by replying your order confirmation. Obviously we're  curious about the reason. Did the skirt not appeal to you? Did the description or the photo's not correspond with reality? Your honest answer will help us improve our website and products!

Return the item to us by post to the following address:

Zand Amsterdam
P.O. Box 69146
1060CD Amsterdam
The Netherlands

Please mention the order number on the envelope!

We recommend you obtain a certificate of posting. If for some reason the product gets lost you will not receive a refund. You will receive a notification as soon as we have received the product.

Returning is subject to the following conditions:

  • You are responsible for returning the item to us.
  • You are responsible for the shipping cost (unless the product had a defect)
  • The item must be unused and in its original condition.

You will get your money back via MultisafePay or via bank transfer. This depends on the payment method you chose during ordering. Please note the refund excludes the shipping cost of your order!

Additonally we deduct the transaction cost accompanied with the selected payment method. Below is an overview:

Transaction Cost
Cost
iDEAL
€ 0,49
Visa & MasterCard
2,9 %
Min. cost of € 0,60
American Express
€ 0,15 + 3,95%
Maestro
2,45 %
Min. cost of € 0,60 
Bank Transfer
€ 0,39
Mister Cash
€ 0,25 + 2,0 %
Giropay
€ 0,25 + 2,0 %
SofortBanking
€ 0,15 + 1,0 %
One-time authorization
€ 0,20